Support

Email contact@humanosx.app for support. If your request is about an account, write from the email address connected to that account when possible.

• Your account email, if applicable.
• Your device model, iOS version, and HumanosX app version.
• The feature involved, such as body scan, barcode scan, HX Map, workout, nutrition, AI Coach, subscription, or sign-in.
• A short description of what happened, what you expected, and whether it happened more than once.
• Non-sensitive screenshots if they help explain the issue.

Do not send passwords, full payment card numbers, raw authentication tokens, nude images, or unnecessary medical details.

Account deletion and data deletion requests can be made through the Delete Account page or by emailing support. We may ask for confirmation before deleting data to protect your account.

Paid iOS subscriptions are handled by Apple. Include the App Store receipt or transaction details if you contact support about billing. Do not send full card numbers.

HumanosX is not an emergency service. If you may be experiencing a medical emergency, contact local emergency services immediately. For health, nutrition, injury, allergy, or exercise decisions, consult a qualified professional.